April 01, 2004
How not to react to a security vulnerability 101
Another software company's claims of quality and security have been debunked by a part time security researcher (he's a biologist at Harvard.)
Instead of dealing the problem by fixing the vulnerability or providing a technical response to the claim (like most large and grown up software companies,) Tegam has decided to sue the offending researcher.
Observe as this incident turns into another a text book case on turning a software flaw into a bonafide PR disaster.Posted by Abner on April 1, 2004 10:40 AM